CUSTOMER INFORMATION NOTICE REGARDING THE PROCESSING OF PERSONAL DATA
(For Real Person Customers and Legal Entity Customers’ Real Person Representatives)
REMAK REDÜKTÖR MAKİNA SAN. VE TİC. LTD. ŞTİ, established and operating in accordance with the laws of the Republic of Turkey, located at Kuyucak Mah. Kuyucak Yolu Km Evleri No:211 Kemalpaşa/İZMİR (“Remak”, “Company” or “we”), processes your personal data in the capacity of data controller within the scope of the Law on the Protection of Personal Data No. 6698 (“KVKK”).
This information notice (“Notice”) explains how the data that identifies you or can be associated with you (“Personal Data”) is collected, used, shared, and protected within the scope of the services offered on our website (“Platform”).
1. Your Processed Personal Data
Your personal data that may be processed in the capacity of an employer customer are as follows:
• Identity data: Your name, surname, title, date and place of birth, gender, marital status, nationality, Turkish ID number, etc.
• Contact and location data: Your email address, address, workplace number, mobile phone number, registered electronic mail (KEP) address, address number, etc.
• Customer transaction data: Service purchase information, contract details, billing and payment records, call center records, invoice, promissory note, check information, counter receipts, order and request details, etc.
• Financial data: Bank account information, tax number, receivable-payable balances, invoice, check, promissory note details
• Transaction security data: IP addresses, platform access logs, user logs, passwords, etc.
• Legal transaction data: Information in correspondence with judicial authorities, details in court files, etc.
• Marketing data: Shopping history, survey data, cookie records, information obtained from campaign activities, etc.
2. Methods of Collection of Your Personal Data
Your personal data are collected;
• Through information provided by you and/or other representatives/employees acting on behalf of your company, physically and/or electronically, and via data entry on Remak platforms,
• Through the use of the platform within the scope of the service agreement established and executed between your company and Remak,
• Through call recordings obtained during telephone conversations, within the legitimate interest of our Company to provide effective support services to customers,
• Electronically, via cookies used on our website as detailed in our Cookie Policy, within the legitimate interest of our Company to improve the platform and user experience.
3. Purposes of Processing Your Personal Data
The collected personal data are processed for the following purposes;
• Establishment and execution of the contractual relationship with Remak,
• Ensuring platform security,
• Quality control, communication with customers, understanding customer needs, increasing customer satisfaction and service quality,
• Management of mass electronic communications,
• Market interpretation, sales, marketing analysis, management analysis, financial planning,
• Analyzing site usage, ensuring proper use and optimizing functionality of the platform and other technological services,
• Ensuring the healthy operation of the employer customer database,
• Ensuring the continuation of research and development activities,
• Remembering your data for quick and efficient access after logging into the platform, so you do not need to re-enter information during current or future visits,
• Using anonymized and aggregated test scores and demographic data to provide comparative data and improve our services,
• Compliance with legal obligations,
• Using our right to evidence and defense in potential legal disputes,
• Processing via cookies used on our website as detailed in our Cookie Policy to develop the platform and make it more effective, within the scope of our legitimate interests.
4. Transfer of Your Personal Data
Your personal data are transferred within the conditions and purposes set out in Articles 5 and 6 of the KVKK.
The collected personal data may be shared with domestic/foreign technical service providers to ensure data storage and hosting services. In this context, personal data may be transferred to IT infrastructure providers, cloud computing and data hosting service providers. If your personal data are transferred abroad, they will be transferred to countries with adequate protection in accordance with Article 9 of the KVKK, or appropriate safeguards determined by the Board will be provided if adequate protection is not available.
Within the scope of fulfilling our legal obligations, your personal data may be shared with authorized public institutions and organizations upon their request. All your personal data, including special categories, may also be shared with our lawyers or legal advisors to exercise our right of defense in any dispute.
5. Retention Period of Your Personal Data
- Your personal data are retained for the durations stipulated in the relevant legislation and during the continuation of the contractual relationship with Remak; upon expiration, they are deleted, destroyed, or anonymized.
- Identity, contact, personal, legal transaction, customer transaction, transaction security, risk management, financial, professional experience, and marketing data are retained for 10 years for legal compliance, resolution of potential disputes, and protection of the company's legitimate interests.
- Location data are retained as long as the contract with the relevant group remains in effect; upon termination, they are deleted, destroyed, or anonymized.
- Physical security data, e.g., camera recordings and visitor entry-exit records, are retained for 1 year and securely destroyed thereafter.
- Visual and audio recordings are retained for a maximum of 3 years and are deleted or anonymized thereafter.
- Your health-related special personal data are retained for 10 years for compliance with legal obligations and occupational health and safety processes. Personal data related to criminal convictions and security measures are retained for legally determined periods and securely destroyed afterwards.
6. Legal Basis
Your personal data will be processed based on Articles 5 and 6 of the KVKK:
• Explicit consent (obtained during membership via the Explicit Consent Text for the protection of personal data),
• Performance of a contract (execution of the service contract with you),
• Our legitimate interests (management of business relations, service development, understanding user needs, etc.)
7. Your Rights
Pursuant to Article 11 of the Law on the Protection of Personal Data No. 6698, you can exercise the following rights by applying to us:
• To learn whether personal data concerning you is processed and to request information if processed,
• To learn the purpose of processing your personal data and whether it is used accordingly,
• To learn the third parties to whom your personal data is transferred domestically or abroad,
• To request correction of incomplete or inaccurately processed personal data and to notify third parties to whom the personal data has been transferred,
• To request deletion, destruction or anonymization of personal data in accordance with Article 7 of the KVKK and notify third parties to whom the personal data has been transferred,
• To object to an outcome against you arising from analyses made solely by automated systems,
• To request compensation if you incur damage due to unlawful processing of your personal data.
As a Data Subject, your personal data are also protected under the GDPR. When GDPR applies (EU citizens or residents in EU countries), data subjects may exercise the following rights:
• To know whether personal data concerning them is processed and request information if processed (Right of Access, GDPR Article 15),
• To request correction if personal data is incomplete or inaccurate (Right of Rectification, GDPR Article 16),
• To request deletion if the conditions in GDPR Article 17 are met (Right to Erasure, GDPR Article 17),
• To request restriction of processing; e.g., if accuracy is disputed or processing is unlawful (Right to Restrict Processing, GDPR Article 18),
• To object to the processing of personal data (Right to Object, GDPR Article 21),
• Where technically feasible, to request the transfer of personal data held by Remak to another data controller (Right to Data Portability, GDPR Article 20).
You can submit your requests regarding the processing of personal data in writing, via registered electronic mail (KEP), secure electronic signature, mobile signature, or the email address registered in the Remak system.
To confirm that your application belongs to you and to securely protect your rights, additional verification (e.g., sending a message to your registered phone number or calling you) may be performed if deemed necessary.
For more detailed information, opinions, and suggestions regarding the contract, please contact us via email.
Data Controller: REMAK REDÜKTÖR MAKİNA SAN. VE TİC. LTD. ŞTİ
Address : Kuyucak Mah. Kuyucak Yolu Km Evleri No:211 Kemalpaşa/İZMİR
Email :
KEP Address :
Website : https://remak.com.tr/
